The very name Formula One suggests its status: it signifies the rules (or “formula”) binding the constructors and drivers, the highest standards for any auto sport. Virtually every dimension of the body is spelled, out, producing the distinct look known to F1 cars. The various F1 circuits run over the years have also included significant limitations on the engines of the machines, evolving over the years. Starting this season hybrid technology (kinetic energy recovery, it is officially termed) is allowed, but highly regulated. Just about the only thing NOT strictly controlled would be the F1 merchandise, celebrating one’s favourite F1 drivers or constructors.
And the names one wears when celebrating the top constructors with F1 merchandise are also clues to the sport’s elite status. Over the years the best F1 results have been seen by the biggest names in high performance, high priced luxury automobiles: Ferrari is everywhere associated with speed, wealth, and the top F1 drivers; but also Lotus, Renault, Mercedes-Benz and Alfa Romeo to name just a few. The UK’s great constructors are McLaren (associated with Mercedes-Benz) and Williams (lately using Toyota engines). Underscoring the elite status of the sport, the sport’s governing body-the FIA-fined McLaren $ 100 million in 2007, the largest fine in sporting history. These companies build performance machines that perform for their bottom lines.
And the brisk sale F1 Grand Prix tickets even in these trying economic times add to that bottom line’s health. Formula One, despite its regulations, is a dangerous sport. Drivers pull down gravity forces akin to those felt by astronauts in launch when they round the perilous corners of Grand Prix tracks across the various F1 circuits. The stresses wrought on the body by such forces and the vision necessary for snapping those turns at 300 km/h distinguish F1 drivers as the most elite drivers in the most elite machines in the most elite sport in all the world. Check out F1 results, F1 merchandise and all our other elite auto sport resources today!
Treating your customers like they are important is another critical factor in providing better service to those who do business with you. Many times your business could be the only place a person is treated with the respect and dignity and like they are really important to someone.
In today’s high tech and fast paced world customers can easily become a distraction, an interruption or an inconvenience if we allow it to be so. Every employee must work to insure that everyone who enters your business is treated with respect and dignity and like they are really important The VIP treatment works. That can be difficult because sometimes employees are thrown out to the public with little or no training or don’t have the maturity to understand the importance of the person who spends their money so the business can thrive. Lack of training is a management problem, not an employee problem. Management is responsible for training employees in the VIP treatment.
Sometimes people can be rude and unreasonable, but that is the exception. Let’s concentrate on the normal everyday person who deserves respect and interest when they come into your business. After all, it’s their money they’re spending with you.
Every one who enters your business is a guest and should be treated as such. You never know who they might be or who they might influence. When you consider them a guest, then you’ll be “on your best behavior.” A simple, but effective strategy for improving service and profitability of your business is to treat everyone like a VIP and not like an interruption.
Recently, I had an experience that underscores the importance of this principle. I was renting a car at a large metropolitan airport and the person working the counter was not too interested in serving her customers. When I approached the counter and asked to change to a different type vehicle, she challenged the request (in a not so friendly tone of voice) that I’d made and essentially said, “Who do you think you are to be asking for a change to a reservation made by your company?” Well, I simply responded, “It’s my company.” After a discussion, the change was finally made, but I’ve never rented from that agency again just because of how I was treated by an employee working the rental desk. It probably hasn’t impacted their bottom line very much, but it was my money that was being spent! However, I have told this story to audiences all over the U.S. and am now sharing it with the world via this internet article.
One of the most critical factors for outstanding service is to treat customers with dignity and respect. Simply stated, just treat them like a favored guest or VIP. This can only be accomplished when employees are treated likewise by their managers.
If you are thinking of visiting Europe, then Brussels may not spring in your mind at once. But you would be surprised to know that Brussels has emerged as the hotspot tourist destination of Europe and continues to entice thousands of visitors every year. You will find that Brussels is a different kind of place, where you can just sit and watch the world go by.
Of course, a fundamental asset to any city is its accessibility, and Brussels doesn’t disappoint. The city itself is comprehensively serviced by an underground metro system as well as buses and trams. And for international visitors, flights to Brussels from London are plentiful, taking around an hour. While in the city, you can travel by trains and buses. In fact, bike tours are quite popular for seeing this wonderful place.
The layout of this city centre embodies historic class divisions. For centuries, the ruling class has lived in the Upper Town, an area of wide boulevards and grand mansions which looks down on the maze of tangled streets that characterize the Lower Town, traditionally home to shopkeepers and workers. For culture vultures, Brussels offers almost 100 different museums, some of which are grand in scale, others a little more humble.
Constant among all this is the quality of everyday life – the shopping’s great, the restaurants fabulous, the chocolate shops sublime and the pub scene extraordinary. For a long time Brussels didn’t go out of its way to impress, but its stint as Cultural Capital of Europe in 2000 saw the city dusted and polished in a flurry that brought renewed life to historic buildings and decaying streets.
Brussels is a place that you definitely cannot miss out. If you are planning to visit Europe, then don’t miss out on Brussels. A trip to Brussels will be very memorable for you!